If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't. The limit wouldn't be displayed on the listing, its not something the buyer needs to know.
If ebay requests the item to be returned to the seller, the shipping cost will be covered by the seller.
Ebay seller approved return. When an ebay label is available, ebay issues a return label to the buyer to ship the item back to the seller. Ebay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't.
Please refer to our selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. If the seller does not create a shipping label, ebay will and then charge the seller later. The only difference between a seller whose policy is no refunds and a seller who accepts refunds is who pays for the return shipping.
If the seller has told the buyer they won't take the return for whatever reason they have, the buyer can then ask ebay to step in and rule on the claim and that will result in what the op describes. The seller has two days to inspect the returned item and issue a refund to the buyer. Even though you accurately described and warned me about the defect in the listing and of course ebay sides with him and forces a return.
In australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose. The op is correct, he has a return policy and ebay does know about the approved return limit, its a setting the seller chooses when they set up their return policy. They'll let you know if a replacement is available.
Beginning july 18, 2020, the new fee structure for managed payments sellers will start to take effect. Ebay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. To request a replacement, simply contact the seller through my ebay.
The buyer requested a return, and you (the seller) has three days to approve and pay for return shipping, otherwise ebay will close the case in the buyer's favor. the buyer gets a full refund and keeps my item. Request a return if the item is not eligible for ebay money back guarantee You must return items in their original packaging and in the same condition as when you received them.
Notably, ebay will remain in contact with both the buyer and seller, asking questions or requesting evidence for claims. The items you currently have listed giving a choice of sizes means you are operating as a business, and judging by what you say you have sold in the past plus your feedback as a seller clearly show you are trading illegally on ebay in the eyes of the inland revenue and also the trading standards dept. Once approved, make sure you post the original item back to the seller within 10 business days of starting your return request.
In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Here's how the seller may respond: Make sure you offer an approved returns option.
I have posted the item back to the seller (i am in australia, and the seller is in the uk). Every ebay seller is permitted to create a return policy as he sees fit. Sometimes, ebay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the
automatic acceptance of returns. Here's how the seller may respond: When requesting a return on an item, buyers are asked to select a reason for their return.
However, when delivery was attempte. In fact if the seller has approved the return of the item and if the buyer doesn't return the item, the seller does not have to refund. The buyer requests a return in their.
Is it an automated process where the seller didn't do anything? Return the item to the seller if ebay requires this step. The seller will also pay for return postage.
If you don't follow our item condition policy for returns , you may not receive a full refund. Ebay make it very easy for buyers to return items, so it’s important that you fully understand the process, and when you have to take action: Before purchasing a large ticket item, including an automobile, it's a smart move to review the seller's posted return policy and determine if the item you're purchasing will qualify under the seller's terms.
If it has been less than 3o days since delivery, go to the resolution centre at the bottom of m. If you bought it over ebay and it isn't right, it's the seller's problem — not yours. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return postage costs.
Once ebay has been contacted, the claims process will begin. Business sellers are required to follow all government regulations, including registering as a business on ebay, and providing contact information and a return policy. This return has been approved automatically, per ebay's return policy..
Beginning in october 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. The seller will also pay for return shipping. I found that one within update ebay rules 2017:
What does seller approved your return request mean on a return request? Or did the seller press a button to approve my return request?. If you have to pay the return postage costs and use an ebay label the cost will be included on your next monthly seller invoice as a fee.